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Our Policies

COVID-19 Information

The well-being of you and your pets is our highest priority. In response to the recent developments surrounding COVID-19, we wanted to let you know that our office remains open and is operating with our usual business hours. We are fully prepared to continue the highest level of care for your pets!

Please be aware that according to the U.S. Centers for Disease Control and Prevention (CDC), our pets cannot contract or spread COVID-19. You are not at risk by being in contact with your or anyone else’s pets.

Update to Curbside Services

With the rolling out of the COVID vaccines and increasing numbers of people being vaccinated, in addition to local infection rates reducing, we are allowing one healthy family member with mask into the building for their appointment!
We still ask you to call when you arrive in the parking lot so we can get you checked in and the technician can get your pets history over the phone. Then one of our team members will specify what door to enter with your pet.

If you are still most comfortable with a curbside appointment, please call the front desk and alert them of your arrival at the hospital - (262)569-0801. We will check you in and discuss the history of your pet over the phone. One of our team members will them meet you at a specified door, your pet will be brought into the hospital by a team member, the doctor will do an exam and any questions/conversations will be by phone. Payment for services will be curbside as well and expected after the visit is complete.

We are so thankful for your patience as we have all navigated this difficult time together while doing our best to keep our staff, our clients, and our patients healthy. It has been just about one year of us practicing curbside and we are beyond excited to be able to plan on having you in the building with your pets again. We have missed seeing you all! We appreciate that you trust us for the care of your family pets and are excited to see you at your next appointment!

Human Contact

As for human contact, we are doing everything we can to prevent the transmission of COVID-19 and other respiratory diseases. We are asking for your help. It takes proactive steps and a team approach to ensure a clean and hygienic atmosphere.

  • We are not allowing any persons without a mask into the hospital. All clients and delivery persons must wear a mask while inside the hospital.
  • Our team is carefully cleaning and disinfecting frequently touched objects and surfaces (computers, keyboards, desks, pens, etc.).
  • Our team has been mostly vaccinated and continue to increase in numbers.
  • Please do not feel offended if you see each of our team members in surgical masks, we are trying to limit the spread of germs among our team members.
  • Please let us know if you or someone in your household has had any exposure/symptoms to COVID –19. This will allow us to make special arrangements to limit exposure.
  • We have informed our employees that they should not report to work if they experience fever, cough, or shortness of breath. They have been instructed to follow their doctor’s and CDC guidelines regarding medical care, quarantine and when it’s appropriate to return to work.

If you have questions or are uncertain about bringing your pet into the office, we may be able to help virtually or with other support.  Please call us at (262) 569-0801 and we will do our best to assist you.  

Thank you for your flexibility and support. We look forward to seeing you soon!

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the reception area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, "day admission" appointments are available. A "day admission" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. There is a day care fee for this service. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered and a deposit may be required for surgical treatment. For your convenience, we accept Discover, Visa, MasterCard, cash and personal checks. We also accept Care Credit, a medical credit card with delayed payment options. Call for more information on Care Credit payment options. A returned check fee will be assessed for any returned check.


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